Our system needs specific values to process your CSV document. Please see the chart below for the list of error messages and what they mean if you come across any errors. After fixing your CSV file, please upload it again.
Please see this article to see what information is required to process your orders. Click here to go back to our CSV intro article.
Field | Reason | Error message |
Order name | No value specified | Missing Order name |
Order name | Already exists | Order already imported |
Shipping address line #1 | No value specified | Missing Shipping address 1 |
Shipping city | No value specified | Missing Shipping City |
Shipping state | No value specified | Missing Shipping state |
Shipping country code | No value specified | Missing Country code |
Shipping zip | No value specified | Missing Shipping zip |
First name | No value specified | Missing Customer first name |
Last name | No value specified | Missing Customer last name |
Customer email | Incorrect format | Incorrect Customer email |
Item quantity | No value specified | Missing Item quantity |
Item quantity | Incorrect format (e.g. value not a positive integer) | Incorrect Item quantity |
Product | No value was specified or it refers to a non-existent product | '<product>' is not a valid product |
Product color | No value specified | Missing color |
Product color | The color specified, but the product is missing | Missing product |
Product color | Color not available for this product | '<color>' is not a valid color for <product> |
Product size | Value not specified | Missing size |
Product size | Value specified but the product does not exist | Missing product |
Product size | The product’s size chart does not include this size | '<size>' is not a valid size for <product> |
Product name | Value not specified | Missing name |
Product name | Length of name exceeds 120 characters | Reached maximum length size for name: 120 |
Front artwork name | No front or back artwork was specified | At least one artwork is required |
Front artwork name | Non-existent product was specified | Incorrect Front artwork |
Front artwork name | Artwork name is not in the list of seller’s artworks | Make sure artwork exists in your Design Gallery |
Front artwork position | The position is not one of
| Incorrect Front artwork position |
Front artwork width | The value specified is not a positive number | Incorrect Back artwork width |
Front artwork vertical offset | Value specified is not a number | Incorrect Front artwork vertical offset |
Front artwork horizontal offset | Value is not one of 'Mugs', 'Posters', 'Cases' | The product does not support horizontal offset |
Front artwork horizontal offset | Value is not a number | Incorrect Front artwork horizontal offset |
Back artwork name | No front or back artwork specified | At least one artwork is required |
Back artwork name | The product name specified does not exist | Incorrect Back artwork |
Back artwork name | Product not one of 'Mugs', 'Posters', 'Cases', 'Hats' | The product does not support the backside |
Back artwork name | artwork not found in seller’s design gallery | Make sure artwork exists in your Design Gallery |
Back artwork position | The position is not one of | Incorrect Back artwork position |
Back artwork width | The value specified is not a positive number | Incorrect Back artwork width |
Back artwork vertical offset | The value specified is not a number | Incorrect Back artwork vertical offset |
Back artwork horizontal offset | The value not one of 'Mugs', 'Posters', 'Cases' | The product does not support horizontal offset |
Back artwork horizontal offset | The value is not a number | Incorrect Back artwork horizontal offset |