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Why is my order not showing up in Fuel?

The Fuel Team avatar
Written by The Fuel Team
Updated over a year ago

Fuel pulls all your pending orders from Shopify every 20 minutes. If you do not see your order right away, give it up to 20 minutes for it to show up on your Orders page.

If you are still not seeing your order after 20 minutes, it was most likely not created in the correct way for Fuel to be able to receive it.
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Most common reasons your orders are not showing up:

  1. All products you want to be fulfilled must be created through the Fuel app

  2. The vendor must be set to "Fuel"

  3. The order status must be marked as "Unfulfilled"

  4. The item is still in your Shopify store

  5. The order must not be archived

  6. The order must be marked as "Paid"

  7. The order must not be a Test Order created by test cards on Shopify admin. If you want to place a test order, please place a manual order on the Fuel app

  8. The item was not duplicated from an existing Fuel item. Each item created with the Fuel app is assigned a unique identification number. When a Fuel item is duplicated from Shopify, it will be missing this identification number. Any item without the said number will be ignored by the system.

If your orders did not meet these conditions at first, you will want to create a new manual order with these conditions for us to be able to fulfill your products. 

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