All Collections
Troubleshooting
Why is my order not showing up in Fuel?
Why is my order not showing up in Fuel?
Hector Delgado avatar
Written by Hector Delgado
Updated over a week ago

Fuel pulls all your pending orders from Shopify every 20 minutes. If you are not seeing your order right away, give it up to 20 minutes for it to show up on your Orders page.

If you are still not seeing your order after 20 minutes, it was most likely not created in the correct way for Fuel to be able to receive it.
​
Most common reasons your orders are not showing up:

  1. All products you want to be fulfilled must be created through the Fuel app

  2. The vendor must be set to "Fuel"

  3. The order status must be marked as "Unfulfilled"

  4. Order must not be archived

  5. Order must be marked as "Paid"

  6. Order must not be a Test Order created by test cards on Shopify admin. If you want to place a test order, please place a manual order on the Fuel app.

If your orders did not meet these conditions at first, you will want to create a new manual order with these conditions for us to be able to fulfill your products. 

Did this answer your question?