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Why does my order have an "Error" status?
Why does my order have an "Error" status?
Hector Delgado avatar
Written by Hector Delgado
Updated this week

Top reasons your order was marked as an error:

  • The shipping address is not valid.

  • The address number is out of range.

    • The error means that the house number entered is above or below the valid numbers within the specified street or area according to the USPS database. Check the house or apartment number on your address for typos and accuracy.

  • An exact street name match could not be found.

    • The error means the street name entered is not match the valid streets within the specified city or state. Check your spelling, and make sure that the street actually exists within the zip code you used.

  • The address is not deliverable.

    • The physical location of this address exists, but there aren't any homes on the street. This can happen near railroads or rivers where buildings can't be constructed. Check your address information to make sure you're using the most accurate location info.

  • Order without address.

    • You have not add any address for the order.

  • The item is out of stock.

    • You can switch to another similar item. Contact the Fuel Support Team to receive the recommendations of in-stock similar items.

  • No product details were sent with the order.

  • The product was not created through the Fuel App.

  • The product was duplicated and then ordered.

If you need more help, please visit our blog post: Top 10 errors and how to fix them.

Once you correct the error, please resubmit the order for processing.

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