If you are seeing the error message below, you will need to update your Shopify shipping settings to allow your customers to purchase your Fuel products.

Step 1: Go to the "Shipping and delivery" page in your Shopify admin

To access this page, select Setting >> Shipping and delivery

Step 2: Select "Manage rates" in the upper right-hand corner

Step 3: Find Fuel under the "Not shipping from" section and select "Add rates"

Step 4: Select the option under "USE SAME RATES AS" and then hit "Done"

Step 5: Scroll up and select "Save" to save the change

Step 6: Issue should be fixed and you should be able to purchase your products

Note: If the issue isn't resolved, here are additional troubleshooting steps:

  • Please check and see if the vendor is set to Fuel for the items in your order.

  • Please add your primary location for shipping rates even though you won't be shipping from your primary location.

  • If you are using custom shipping rules for your profile, you will need to change each Fuel variant to the "Inventory managed by" to the shipping profile you are using. Note: This is a manual process for each Fuel variant.

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